{"id":3175,"date":"2025-06-09T14:37:11","date_gmt":"2025-06-09T14:37:11","guid":{"rendered":"https:\/\/amvd.org.mx\/?page_id=3175"},"modified":"2025-07-25T17:52:44","modified_gmt":"2025-07-25T17:52:44","slug":"procedimiento-de-manejo-de-quejas-01","status":"publish","type":"page","link":"https:\/\/amvd.org.mx\/index.php\/procedimiento-de-manejo-de-quejas-01\/","title":{"rendered":"Procedimiento de Manejo de Quejas"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3175\" class=\"elementor elementor-3175\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5cacc1f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5cacc1f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3f223f0\" data-id=\"3f223f0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f4f5339 elementor-widget elementor-widget-text-editor\" data-id=\"f4f5339\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Como parte de la misi\u00f3n de la Asociaci\u00f3n Mexicana de Ventas Directas esta promover los m\u00e1s altos niveles de \u00e9tica entre las empresas afiliadas a la AMVD, nuestros procesos de autorregulaci\u00f3n garantizan que todos los involucrados en la Venta Directa cumplan con el C\u00f3digo de \u00c9tica AMVD.<\/p>\n\n<p>Las empresas afiliadas se comprometen a hacer todos los esfuerzos razonables para resolver cualquier queja que se pueda tener relacionada con un posible incumplimiento del C\u00f3digo de \u00c9tica, para lo cual se ha establecido un procedimiento de manejo de quejas que forma parte integral de dicho C\u00f3digo.<\/p>\n\n<p>El C\u00f3digo de \u00c9tica AMVD est\u00e1 a cargo de un Administrador Independiente designado por la Asamblea.<\/p>\n<p>\n\nEl Administrador del C\u00f3digo de \u00c9tica vigila el cumplimiento de las empresas y es el responsable del manejo de las quejas y del seguimiento del procedimiento establecido para tal fin.<\/p>\n<p>\nLe recomendamos consultar nuestro directorio de Socios para verificar que la empresa con la que est\u00e1 tratando sea miembro de la AMVD. Si la empresa no forma parte de la Asociaci\u00f3n Mexicana de Ventas Directas puede presentar la reclamaci\u00f3n a la Federaci\u00f3n Mundial de Asociaciones de Venta Directa (WFDSA)\u00a0<a href=\"mailto:info@wfdsa.org\" target=\"_blank\" rel=\"noreferrer noopener\">info@wfdsa.org<\/a>\u00a0o comunicarse a la AMVD para obtener m\u00e1s informaci\u00f3n.<\/p>\n<p>\n<em>Administrador del C\u00f3digo de \u00c9tica AMVD\n\nDr. David Merino T\u00e9llez<\/em>\n\n<a href=\"mailto:contacto@drdavidmerino.com\" target=\"_blank\" rel=\"noreferrer noopener\">contacto@drdavidmerino.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c805c24 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"c805c24\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/amvd.org.mx\/wp-content\/uploads\/2025\/03\/ProcedimientoManejoQuejasAMVD_2025.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Procedimiento de Manejo de Quejas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-68b0466\" data-id=\"68b0466\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d50ef77 elementor-widget elementor-widget-image\" data-id=\"d50ef77\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/amvd.org.mx\/wp-content\/uploads\/2021\/11\/Sitio-AMVD-Manejo-de-Quejas-scaled.jpg\" class=\"attachment-full size-full wp-image-2130\" alt=\"\" srcset=\"https:\/\/amvd.org.mx\/wp-content\/uploads\/2021\/11\/Sitio-AMVD-Manejo-de-Quejas-scaled.jpg 2560w, https:\/\/amvd.org.mx\/wp-content\/uploads\/2021\/11\/Sitio-AMVD-Manejo-de-Quejas-300x200.jpg 300w, https:\/\/amvd.org.mx\/wp-content\/uploads\/2021\/11\/Sitio-AMVD-Manejo-de-Quejas-1024x683.jpg 1024w, https:\/\/amvd.org.mx\/wp-content\/uploads\/2021\/11\/Sitio-AMVD-Manejo-de-Quejas-768x512.jpg 768w, https:\/\/amvd.org.mx\/wp-content\/uploads\/2021\/11\/Sitio-AMVD-Manejo-de-Quejas-1536x1024.jpg 1536w, https:\/\/amvd.org.mx\/wp-content\/uploads\/2021\/11\/Sitio-AMVD-Manejo-de-Quejas-2048x1365.jpg 2048w, https:\/\/amvd.org.mx\/wp-content\/uploads\/2021\/11\/Sitio-AMVD-Manejo-de-Quejas-1200x800.jpg 1200w, https:\/\/amvd.org.mx\/wp-content\/uploads\/2021\/11\/Sitio-AMVD-Manejo-de-Quejas-600x400.jpg 600w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Como parte de la misi\u00f3n de la Asociaci\u00f3n Mexicana de Ventas Directas esta promover los m\u00e1s altos niveles de \u00e9tica entre las empresas afiliadas a la AMVD, nuestros procesos de autorregulaci\u00f3n garantizan que todos los involucrados en la Venta Directa cumplan con el C\u00f3digo de \u00c9tica AMVD. Las empresas afiliadas se comprometen a hacer todos [&hellip;]<\/p>\n","protected":false},"author":64,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-3175","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/amvd.org.mx\/index.php\/wp-json\/wp\/v2\/pages\/3175","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/amvd.org.mx\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/amvd.org.mx\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/amvd.org.mx\/index.php\/wp-json\/wp\/v2\/users\/64"}],"replies":[{"embeddable":true,"href":"https:\/\/amvd.org.mx\/index.php\/wp-json\/wp\/v2\/comments?post=3175"}],"version-history":[{"count":27,"href":"https:\/\/amvd.org.mx\/index.php\/wp-json\/wp\/v2\/pages\/3175\/revisions"}],"predecessor-version":[{"id":4516,"href":"https:\/\/amvd.org.mx\/index.php\/wp-json\/wp\/v2\/pages\/3175\/revisions\/4516"}],"wp:attachment":[{"href":"https:\/\/amvd.org.mx\/index.php\/wp-json\/wp\/v2\/media?parent=3175"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}