{"id":2068,"date":"2021-11-09T16:34:21","date_gmt":"2021-11-09T16:34:21","guid":{"rendered":"https:\/\/amvd.org.mx\/?page_id=2068"},"modified":"2025-03-17T20:13:12","modified_gmt":"2025-03-17T20:13:12","slug":"procedimiento-de-manejo-de-quejas","status":"publish","type":"page","link":"https:\/\/amvd.org.mx\/index.php\/codigo-de-etica\/procedimiento-de-manejo-de-quejas\/","title":{"rendered":"Procedimiento de Manejo de Quejas"},"content":{"rendered":"\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-top\"><div class=\"wp-block-media-text__content\">\n<p>Como parte de la misi\u00f3n de la Asociaci\u00f3n Mexicana de Ventas Directas esta promover los m\u00e1s altos niveles de \u00e9tica entre las empresas afiliadas a la AMVD, nuestros procesos de autorregulaci\u00f3n garantizan que todos los involucrados en la Venta Directa cumplan con el C\u00f3digo de \u00c9tica AMVD.<\/p>\n\n\n\n<p>Las empresas afiliadas se comprometen a hacer todos los esfuerzos razonables para resolver cualquier queja que se pueda tener relacionada con un posible incumplimiento del C\u00f3digo de \u00c9tica, para lo cual se ha establecido un procedimiento de manejo de quejas que forma parte integral de dicho C\u00f3digo.<\/p>\n\n\n\n<p>El C\u00f3digo de \u00c9tica AMVD est\u00e1 a cargo de un Administrador Independiente designado por la Asamblea.<\/p>\n\n\n\n<p>El Administrador del C\u00f3digo de \u00c9tica vigila el cumplimiento de las empresas y es el responsable del manejo de las quejas y del seguimiento del procedimiento establecido para tal fin.<\/p>\n\n\n\n<p>Le recomendamos consultar nuestro directorio de Socios para verificar que la empresa con la que est\u00e1 tratando sea miembro de la AMVD. Si la empresa no forma parte de la Asociaci\u00f3n Mexicana de Ventas Directas puede presentar la reclamaci\u00f3n a la Federaci\u00f3n Mundial de Asociaciones de Venta Directa (WFDSA) <a href=\"mailto:info@wfdsa.org\">info@wfdsa.org<\/a> o comunicarse a la AMVD para obtener m\u00e1s informaci\u00f3n.<\/p>\n\n\n\n<p>Administrador del C\u00f3digo de \u00c9tica AMVD<\/p>\n\n\n\n<p>Dr. David Merino T\u00e9llez<\/p>\n\n\n\n<p><a rel=\"noreferrer noopener\" href=\"mailto:contacto@drdavidmerino.com\" target=\"_blank\">contacto@drdavidmerino.com<\/a><\/p>\n\n\n\n<div class=\"wp-block-uagb-buttons uagb-buttons__outer-wrap uagb-btn__default-btn uagb-btn-tablet__default-btn uagb-btn-mobile__default-btn uagb-block-a4893e91\"><div class=\"uagb-buttons__wrap uagb-buttons-layout-wrap\">\n<div class=\"wp-block-uagb-buttons-child uagb-buttons__outer-wrap uagb-block-f7ce7b3e wp-block-button is-style-outline\"><div class=\"uagb-button__wrapper\"><a class=\"uagb-buttons-repeater wp-block-button__link has-background has-text-color\" href=\"https:\/\/amvd.org.mx\/wp-content\/uploads\/2025\/03\/ProcedimientoManejoQuejasAMVD_2025.pdf\" onclick=\"return true;\" rel=\"follow noopener\" target=\"_blank\"><div class=\"uagb-button__link\">Procedimiento de manejo de quejas<\/div><\/a><\/div><\/div>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n<\/div><figure class=\"wp-block-media-text__media\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/amvd.org.mx\/wp-content\/uploads\/2021\/11\/Sitio-AMVD-Manejo-de-Quejas-1024x683.jpg\" alt=\"\" class=\"wp-image-2130 size-full\" srcset=\"https:\/\/amvd.org.mx\/wp-content\/uploads\/2021\/11\/Sitio-AMVD-Manejo-de-Quejas-1024x683.jpg 1024w, https:\/\/amvd.org.mx\/wp-content\/uploads\/2021\/11\/Sitio-AMVD-Manejo-de-Quejas-300x200.jpg 300w, https:\/\/amvd.org.mx\/wp-content\/uploads\/2021\/11\/Sitio-AMVD-Manejo-de-Quejas-768x512.jpg 768w, https:\/\/amvd.org.mx\/wp-content\/uploads\/2021\/11\/Sitio-AMVD-Manejo-de-Quejas-1536x1024.jpg 1536w, https:\/\/amvd.org.mx\/wp-content\/uploads\/2021\/11\/Sitio-AMVD-Manejo-de-Quejas-2048x1365.jpg 2048w, https:\/\/amvd.org.mx\/wp-content\/uploads\/2021\/11\/Sitio-AMVD-Manejo-de-Quejas-1200x800.jpg 1200w, https:\/\/amvd.org.mx\/wp-content\/uploads\/2021\/11\/Sitio-AMVD-Manejo-de-Quejas-600x400.jpg 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":52,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","footnotes":""},"class_list":["post-2068","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/amvd.org.mx\/index.php\/wp-json\/wp\/v2\/pages\/2068","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/amvd.org.mx\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/amvd.org.mx\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/amvd.org.mx\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/amvd.org.mx\/index.php\/wp-json\/wp\/v2\/comments?post=2068"}],"version-history":[{"count":12,"href":"https:\/\/amvd.org.mx\/index.php\/wp-json\/wp\/v2\/pages\/2068\/revisions"}],"predecessor-version":[{"id":2759,"href":"https:\/\/amvd.org.mx\/index.php\/wp-json\/wp\/v2\/pages\/2068\/revisions\/2759"}],"up":[{"embeddable":true,"href":"https:\/\/amvd.org.mx\/index.php\/wp-json\/wp\/v2\/pages\/52"}],"wp:attachment":[{"href":"https:\/\/amvd.org.mx\/index.php\/wp-json\/wp\/v2\/media?parent=2068"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}